Analysis of GPAQ® Questionnaire responses for The Windmill Practice 2008

A copy of the GPAQ Survey is available on request from the Practice.

A total of 150 questionnaires were returned for Drs. Keenan, Fisher and Seltzer. Of those that responded to the gender question, 35 respondents were male and 106 female, 9 respondents did not state their gender. The mean age of the patients questioned was 40.5 years. Of the 150 respondents, 60 reported having long standing illness.

Question 1. Number of Visits to Doctor in Past 12 months

Question 2. Satisfaction with Receptionists

Question 3a. Satisfaction with opening hours

Question 3b. Additional hours requested

Question 4a. Availability of particular Doctor

Question 4b. Satisfaction with availability of a particular Doctor

Question 5a. Availability of any Doctor

Question 5b. Satisfaction with availability of any Doctor

Question 6. Same day urgent availability of any Doctor

Question 7a. Waiting time at practice

Question 7b. Satisfaction with waiting times at practice

Question 8a. Satisfaction with phoning through to the practice

Question 8b. Satisfaction with phoning through to the Doctor for advice

Question 9a. Continuity of seeing the same Doctor

Question 9b. Satisfaction with Continuity of care

Question 10a. Patient’s satisfaction of the Doctor’s questioning

Question 10b. Patient’s satisfaction of how well the Doctor listens

Question 10c. Patient’s satisfaction of how well the Doctor puts the patient at ease

Question 10d. Patient’s satisfaction of how well the Doctor involves the patient

Question 10e. Satisfaction of the Doctor’s explanations

Question 10f. Satisfaction of the time the Doctor spends

Question 10g. Satisfaction with the Doctor’s Patience

Question 10h. Satisfaction of the Doctor’s caring and concern

Patients were then asked to respond on their views following the consultation with their Doctor.

Question 11a. Patient’s ability to understand the problem after visiting the Doctor

Question 11b. Patient’s ability to cope the problem after visiting the Doctor

Question 11c. Patient’s ability to keep healthy after visiting the Doctor

Patients were also asked for their overall satisfaction with the practice following their visit to the Doctor. Of the 150 responses to the Practice, 94% reported being very to completely satisfied with the Practice.

The table shows the mean score for the Windmill Practice compared against the GPAQ benchmark.

The Windmill Practice scored above the GPAQ Benchmark in every question.

Mean GPAQ Benchmark

Q2. Satisfaction with receptionists	87	70
Q3a. Satisfaction with opening hours	80	65
Q4b. Satisfaction with availability of particular doctor	81	60
Q5b. Satisfaction with availability of any doctor	84	70
Q7b. Satisfaction with waiting times at practice	77	51
Q8a. Satisfaction with phoning through to practice	85	62
Q8b. Satisfaction with phoning through to doctor for advice	82	55
Q9b. Satisfaction with continuity of care	82	68

Mean GPAQ Benchmark

Q10a. Satisfaction with doctor's questioning	89	74
Q10b. Satisfaction with how well doctor listens	91	75
Q10c. Satisfaction with how well doctor puts patient at ease	91	86
Q10d. Satisfaction with how much doctor involves patient	91	82
Q10e. Satisfaction with doctor's explanations	92	75
Q10f. Satisfaction with time doctor spends	88	70
Q10g. Satisfaction with doctor's patience	91	74
Q10h. Satisfaction with doctor's caring and concern	92	74
Q11a. Ability to understand problem after visiting doctor	80	73
Q11b. Ability to cope with problem after visiting doctor	77	68
Q11c. Ability to keep healthy after visiting doctor	75	63
Q12. Overall satisfaction with practice	93	78

Data analysis and report completed by Psybase Data Systems. www.psybase.com