Patients’ Rights and Responsibilities
You will be treated with respect and as a partner in your care. Being a partner means you have responsibilities too.
Ensure our patients have 24 hour medical advice.
Aim for you to have access, in person or by phone, to a suitably qualified medical/ nursing professional within 48 hours of your initial contact with the practice during normal surgery hours, or in an urgent case, the same day.
Provide patients with information regarding the services available within the practice via the practice leaflet and internet.
Work in partnership with you to achieve the best medical care possible.
Medical staff will advise and inform you of the steps you can take to promote good health and a healthy lifestyle.
Patients should attend their appointments at the arranged time. If this not possible they should inform the surgery as soon as possible.
We expect that patients will understand that appointments are for one person only. Additional appointments should be made for more than one person.
Patients are responsible for their own health, and the health of their children, and should take heed of advice given out by medical professionals and act on it.
Requests for help and advice for non-urgent matters should be made during surgery hours only.
Home visits should only be requested for patients who are seriously ill or housebound. It is important to bear in mind that medical problems are dealt with more effectively in the clinical setting of a well equipped surgery.
Patients should realise that home visits are made at the doctors discretion.
Many problems can be solved by advice alone, therefore patients should not always expect a prescription.
The Charter of Patient Rights and Responsibilities was published in October 2012. It tells you what you can expect from the NHS in Scotland and what the NHS expects from you. To access a copy please visit www.hris.org.uk alternatively click on the page link below to download a copy as a PDF file.